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Questions? Answers.
What are the size and material of the model?
What are the size and material of the model?
Each product page lists the model’s scale, material, dimensions and other available details. Please review the product description carefully before ordering, as specifications may vary by model.
Is this item in stock or available for pre-order?
Is this item in stock or available for pre-order?
Available items can be ordered directly. Pre-order items are clearly marked on the product page. Estimated release and delivery dates for pre-orders may change due to manufacturer, shipping, customs or port delays.
When will my order be shipped?
When will my order be shipped?
In-stock orders are normally dispatched within 3 business days after payment is completed. International delivery times vary by destination and are typically around 10–15 business days after dispatch.
Will I receive a tracking number?
Will I receive a tracking number?
Yes. Once your order has been dispatched, we will email you the tracking number. If your order is sent in multiple parcels for safer packaging, each parcel will have its own tracking number.
Are import duties and taxes included?
Are import duties and taxes included?
Import duties, taxes and brokerage fees are not included unless stated otherwise. Any charges imposed by the destination country are the customer’s responsibility.
How are aircraft models protected during shipping?
How are aircraft models protected during shipping?
We pack every order carefully for international transit. When multiple models are ordered, we may ship them in separate parcels to provide better protection during delivery.
What is your return and pre-order cancellation policy?
What is your return and pre-order cancellation policy?
For return assistance, please contact us within 7 days of delivery. For non-defective returns, return shipping is the customer’s responsibility and original shipping costs are non-refundable. If a pre-order is cancelled before the model becomes available, a full refund will be provided. Please see our Return Policy and Pre-Order Information for full details.
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